What to tell someone about the repeated blockage
Explain that the chute keeps packing up during use. Include what the snow was like and whether this has happened in similar conditions before. If the trouble followed a thaw and refreeze, mention that sequence.
Those conditions help describe the problem, but they don’t establish whether a fault is involved. Include the model so any inspection or operating advice can be checked against the right machine.
Use the observations you already have. Don’t run it again for a video, remove a guard or reach inside for a photograph.
Before arranging a house call, ask whether the repair business takes on recurring clearing problems with your model. Tell them where it’s sitting and let them explain the access they need.
The technical and safety advice in this draft still needs to be checked against the manufacturer’s instructions by a qualified reviewer. Follow your machine’s manual.
About the review process